SHIPPING POLICY
SHIPPING INFORMATION:
WE OFFER:
- Free shipping on orders over $5.00
- Same day shipping for orders placed by 2:00 PM EST, Monday through Friday
- E-mailed Tracking number at 6:00 PM EST on the day your package is shipped
BASICS:
An $11.95 shipping and handling fee will be added to all orders under $5.00. Orders over 12oz will ship via UPS Ground, while orders under 12 oz will ship via USPS First Class Mail. We only ship to the 48 contiguous states, which means we can’t ship to Hawaii, Alaska, Puerto Rico, or abroad. Additionally, we, unfortunately, cannot ship to APO, FPO, or PO Boxes.
RETURNS OR REFUNDS
We handle returns and refunds on a case by case basis, our customer service team carefully reviewing each situation before making a determination.
If there was something wrong on our end, such as a damaged part being shipped, or an incorrect description on our website, AND you report it within ten days of delivery, we’ll foot the bill to get the order back and ship you the correct item.
In any other case, we’ll work with you to resolve the issues you may have. If you report the issue within 30 days, we’ll issue a refund or a replacement without any additional fees. Unfortunately, if you run into an issue after the 30-day mark, we won’t be able to accept a return. All returns MUST be shipped back to us in the original packaging and must come back to us in the same condition you first received them.
LIMITED WARRANTY
All items come with a 90 day warranty against manufacturer's defects, things like water penetration or discoloration of the lens. The warranty will only be honored if the item is not damaged or modified, and does not cover items made of rubber, such as seals and gaskets.
This warranty ONLY covers the replacement or the cost for us to repair the item (we will cover the shipping costs). This warranty DOES NOT cover ANY EXPENSE associated with making the claim such as installation and towing. We reserve the right to refund the original purchase price of the product if a reasonable solution cannot be developed.
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Our warranty is valid for one replacement of each item.
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We always require pictures to process warranty claims.
EXTEND YOUR WARRANTY
In addition to the standard 90 day limited warranty, we offer an extended warranty option on select items, available at checkout. This Peace of Mind Warranty covers your headlights for 10 million miles, which is far longer than the expected life span of the headlights.